{"id":1445,"date":"2017-09-26T12:00:31","date_gmt":"2017-09-26T16:00:31","guid":{"rendered":"http:\/\/www.novarihealth.com\/?page_id=1445"},"modified":"2018-02-27T05:26:02","modified_gmt":"2018-02-26T18:26:02","slug":"erefferal-central-intake","status":"publish","type":"page","link":"https:\/\/www.novarihealth.com.au\/erefferal-central-intake\/","title":{"rendered":"Novari eRequest"},"content":{"rendered":"

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Novari eRequest\u2122<\/h2><\/div>
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eReferral, Central Intake & eConsult<\/div><\/div>[vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Request a Demo” color=”green” link=”url:%2Fsoftware-demo-request||target:%20_blank|” css=”.vc_custom_1509722509260{padding-top: 20px !important;}”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_btn title=”Download Brochure” color=”green” link=”url:%2Fnovari-access-care-software-platform-brochure%2F||target:%20_blank|” css=”.vc_custom_1509722531056{padding-top: 20px !important;}”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1506620747141{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_raw_js][\/vc_raw_js][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1510329057977{padding-top: 20px !important;padding-bottom: 10px !important;}”]Using referral air traffic control-like functionality, the person making the referral can select a provider from a list of available and appropriate resources taking into account such factors as wait times and the travel distance from the patient\u2019s perspective. The Novari eRequest module can route referrals directly from point A to B. Alternatively, for a sub-set of referral types, the system can route to a central intake program, which using the same technology, may assess, triage and subsequently route to a specific provider, agency or clinic. Novari eRequest can be configured to route and manage any<\/u> type of request, referral or requisition for any<\/u> type of healthcare service (i.e. diabetes, surgical, GP to specialist, ambulatory clinics, palliative care, diagnostic imaging, mental health, addictions, etc.). Novari eRequest is used to manage\u00a0wait 1 referrals (i.e. GP to specialist) and wait 3 referrals (post-acute care discharge referrals to palliative care, long-term care, complex continuing care, etc.).[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile”][vc_column]

BENEFITS<\/h2><\/div>
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Complete & Appropriate Referrals<\/h3><\/div>
Regional standardized electronic referral forms for each referral type, ensure the person making the referral provides the necessary clinical information for receipt and triage by the receiving provider.<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/2″]
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Load Balance Demand Across Resources<\/h3><\/div>
The Novari eRequest system is capable of both direct – point A to B – referrals, and\/or the routing of referrals via a central intake. Central intake staff managing a referral type(s) can then load balance demand across available providers when routing referrals.<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″]
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Know Where to Send a Referral<\/h3><\/div>
Often the person making a referral is unaware of all of the possible provider destinations and their individual wait times. Novari eRequest provides an accurate list of appropriate referral destinations and their wait times along with the relative travel distance for the patient.<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/2″]
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Eliminate Inappropriate Referrals<\/h3><\/div>
Using built-in decision support and best practice appropriateness guidelines, inappropriate referrals can be caught up front at the time of referring.<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″]
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Know the Status of Every Referral in Real Time<\/h3><\/div>
When using paper and fax, referring physicians frequently are unaware of the status of their referrals, often for months at a time. The Novari eRequest\u00ae module displays the status of each referral (i.e. sent, received, accepted, declined, scheduled, etc.) as it moves through the system. No more time wasted playing telephone tag trying to get updates on patient referrals.<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/2″]
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Better Resource Planning Data<\/h3><\/div>
Understand in real time the appropriateness criteria, wait times, processing times, bottlenecks in the system, outcomes and demand for local resources by speciality and services.<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″]
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Avoid Unnecessary Referrals<\/h3><\/div>
Often, a referral to a specialist can be avoided altogether if the referring physician, usually a primary care physician, can engage the specialist in a clinical conversation about a particular case. With some clinical guidance from the specialist, many patients can be served faster and more efficiently during primary care. Novari eRequest includes robust \u201ceConsult\u201d functionality that enables these clinical two-way conversations in a secure manner and in compliance with privacy legislation.<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet”][vc_column]

BENEFITS<\/h2><\/div>
<\/span><\/div><\/div>[vc_tta_accordion][vc_tta_section title=”Complete & Appropriate Referrals” tab_id=”1507137086418-f87eb9d2-2fad”][vc_column_text]Regional standardized electronic referral forms for each referral type, ensure the person making the referral provides the necessary clinical information for receipt and triage by the receiving provider.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Load Balance Demand Across Resources” tab_id=”1507137086569-a366e18f-3385″][vc_column_text]The Novari eRequest\u00a0 system is capable of both direct – point A to B – referrals, and \/ or the routing of referrals via a central intake. Central intake staff managing a referral type(s) can then load balance demand across available providers when routing referrals.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Know Where to Send a Referral” tab_id=”1507137177188-3732b314-a806″][vc_column_text]Often the person making a referral is unaware of all of the possible provider destinations and their individual wait times. Novari eRequest provides an accurate list of appropriate referral destinations and their wait times along with the relative travel distance for the patient.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Eliminate Inappropriate Referrals” tab_id=”1507137253254-72bc3a2b-5aaf”][vc_column_text]Using built-in decision support and best practice appropriateness guidelines, inappropriate referrals can be caught up front at the time of referring.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Know the Status of Every Referral in Real Time” tab_id=”1507137287651-627f79ee-92c5″][vc_column_text]When using paper and fax, referring physicians frequently are unaware of the status of their referrals, often for months at a time. The Novari eRequest\u00ae module displays the status of each referral (i.e. sent, received, accepted, declined, scheduled, etc.) as it moves through the system. No more time wasted playing telephone tag trying to get updates on patient referrals.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Better Resource Planning Data” tab_id=”1507137365245-ced4a47b-fa59″][vc_column_text]Understand in real time the appropriateness criteria, wait times, processing times, bottlenecks in the system, outcomes and demand for local resources by speciality and services.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Avoid Unnecessary Referrals” tab_id=”1507137409621-ddeadb53-c163″][vc_column_text]Often, a referral to a specialist can be avoided altogether if the referring physician, usually a primary care physician, can engage the specialist in a clinical conversation about a particular case. With some clinical guidance from the specialist, many patients can be served faster and more efficiently during primary care. Novari eRequest includes robust \u201ceConsult\u201d functionality that enables these clinical two-way conversations in a secure manner and in compliance with privacy legislation.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column]
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FEATURES<\/h2><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”1744″ img_size=”700×400″][\/vc_column][vc_column width=”1\/2″]

Configurable for Any Type of Healthcare Service<\/h2><\/div>
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Novari eRequest can be configured for the specific clinical and administrative needs of an unlimited number of \u201creferral types\u201d or \u201cpathways\u201d. The information collected, routing options and workflows can be specific for each referral type. For example, the data collected, the workflow steps and the routing options for mental health referrals will, by necessity, be different than MRI requisitions or diabetes clinic referrals. The workflow steps for each referral type can range from simple to complex and be modified over time.<\/p>\n

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Electronically Consult with Specialists<\/h2><\/div>
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The system\u2019s eConsult feature (Novari eConsult\u2122) allows primary care physicians to electronically consult with specialists. To the benefit of physicians, patients and the public treasury, eConsult functionality has proven itself effective in reducing unnecessary referrals and in reducing consult (Wait 1) wait times.<\/p>\n

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Central Intake and Direct Referrals<\/h2><\/div>
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The provision of healthcare involves a mix of both direct (point-to-point) and, for some healthcare services, a single point of entry (central intake) system. Novari eRequest elegantly manages both approaches. The person making the referral can be provided with a list of possible referral destinations for selection and routing. Alternatively, all referrals for certain referral types (i.e. diabetes, hip & knee, MRI, etc.) can be automatically routed to a central intake, who, also using Novari eRequest and acting in an air traffic control-like role, triage the referral and make the routing decision. With the use of the system\u2019s central intake functionality, referring physicians may optionally be provided with the ability to bypass central intake and select a specific provider based on patient preference etc.<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″]

Complete & Appropriate Referrals<\/h2><\/div>
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As any clinic or specialist will readily confirm, requests for services received by fax or paper are often inappropriate and\/or incomplete, resulting in delayed or unnecessary visits for patients. Not only does Novari eRequest eliminate these problems, it also automates feedback to requesting providers and supports secure messaging between the parties.<\/div><\/div>[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”1748″ img_size=”700×400″][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”1747″ img_size=”700×400″][\/vc_column][vc_column width=”1\/2″]

Accurate, Effortless Reporting<\/h2><\/div>
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In a paper-based system of requests for services, healthcare system administrators and managers have very little or no information on the origin, volume, appropriateness, acceptance rate, processing time, wait times or\u00a0outcomes of such requests. Novari eRequest\u00ae sheds light in these areas by providing real-time status of each request displayed to requesting practitioners, central intake staff and resource providers.<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column]

Security & Privacy<\/h2><\/div>
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Novari eRequest uses RSA and AES with 256-bit end-to-end encryption and meets state and national privacy legislation requirements. All data is secured in state of the art Microsoft Azure datacenters.<\/p>\n

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Novari Health Results<\/h1><\/div>
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Successful Implementations<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=”yes” type=”vc_default” css=”.vc_custom_1504899359063{padding-top: 25px !important;padding-bottom: 15px !important;}”][vc_column]

Our Integrated Software Platform<\/h1><\/div>
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Novari eVisit\u2122<\/h3><\/div>
Virtual Primary Care \/ Telemedicine
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Novari ATC\u2122<\/h3><\/div>
Surgical eBooking, Pre-Op Standardization, OR Utilization & Wait List Management
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Novari Provider Relationship Management\u2122<\/h3><\/div>
Regional Provider Relationship Management
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Want More Info?<\/h1><\/div>
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Email Us<\/h3><\/div>
contact@novarihealth.com<\/a><\/div> <\/div> <\/div> <\/div> <\/div><\/div><\/div>
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Call Us<\/h3><\/div>
+61 (0)2 8823 3306<\/a><\/div> <\/div> <\/div> <\/div> <\/div><\/div><\/div>
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Download Infographic<\/h3><\/div>
Click Here<\/a>\r\n\r\n<\/div> <\/div> <\/div> <\/div> <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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Novari Health Pty Ltd creates innovative IT solutions<\/span> that improve patient access to care. Learn More<\/a><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>
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Sydney, Australia<\/a><\/b>\r\n\r\n+61 (02) 8823 3306<\/span><\/div> <\/div> <\/div> <\/div> <\/div><\/div><\/div>
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Kingston, Canada<\/a><\/b>\r\n1.613.531.3008<\/div> <\/div> <\/div> <\/div> <\/div><\/div><\/div>
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Want More Info? Email Us contact@novarihealth.com Call Us +61 (0)2 8823 3306 Download Infographic Click Here Novari Health Pty Ltd creates innovative IT solutions that improve patient access to care. Learn More Follow Us Sydney, Australia +61 (02) 8823 3306 Kingston, Canada 1.613.531.3008 Vancouver, Canada 1.604.609.6166 Boston, United States 1.888.793.9777<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\neReferral Software - Central Intake Software | Novari Health<\/title>\n<meta name=\"description\" content=\"eReferral software for electronic management of referrals for healthcare services, and routing of referrals via a central intake program.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.novarihealth.com.au\/erefferal-central-intake\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eReferral Software - Central Intake Software | Novari Health\" \/>\n<meta property=\"og:description\" content=\"eReferral software for electronic management of referrals for healthcare services, and routing of referrals via a central intake program.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.novarihealth.com.au\/erefferal-central-intake\/\" \/>\n<meta property=\"og:site_name\" content=\"Novari Health\" \/>\n<meta property=\"article:modified_time\" content=\"2018-02-26T18:26:02+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.novarihealth.com.au\/erefferal-central-intake\/\",\"url\":\"https:\/\/www.novarihealth.com.au\/erefferal-central-intake\/\",\"name\":\"eReferral Software - 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