{"id":1688,"date":"2017-09-27T14:52:45","date_gmt":"2017-09-27T18:52:45","guid":{"rendered":"http:\/\/www.novarihealth.com\/?page_id=1688"},"modified":"2020-10-27T05:48:06","modified_gmt":"2020-10-26T18:48:06","slug":"privacy","status":"publish","type":"page","link":"https:\/\/www.novarihealth.com.au\/privacy\/","title":{"rendered":"Novari Health Privacy & Information Practices"},"content":{"rendered":"

[vc_row css=”.vc_custom_1507323050276{padding-top: 50px !important;padding-bottom: 20px !important;}”][vc_column]

<\/span><\/div>
Novari Health is committed to keeping your information safe and secure.<\/p>\n

By engaging Novari Health\u2019s services (described below), or using Novari Health\u2019s website or platform, you are giving consent to Novari Health for the use of your personal information in the manner set out in this Privacy and Information Practices Policy.<\/div><\/div>

What services does Novari Health provide?<\/h2><\/div>
<\/span><\/div>
Novari Health\u00ae provides software that improves access to care for patients by allowing health care providers to track and manage patients who require services through the software (the Services<\/strong>). The software typically replaces paper\u00adbased processes in favour of an improved electronic process, ensuring that patients are managed safely and efficiently.<\/p>\n

Novari Health offers these services through the following software products which are all part of the Novari Access to Care\u00ae platform:<\/p>\n

Novari ATC<\/strong>\u2122<\/h3>\n

Novari ATC <\/a>is a solution used by physicians to manage patients who are waiting for access to procedure-based services such as surgery.\u00a0\u00a0 It provides physicians with electronic waiting lists, as well as the ability to send scheduling requests electronically, eliminating cumbersome paper-based processes reliant on paper and fax.<\/p>\n

Novari eRequest<\/strong>\u2122<\/h3>\n

Novari eRequest<\/a> allows any care provider to request services on behalf of their patients, for virtually any kind of healthcare service.\u00a0 It can be used to support electronic referrals for a huge cross-section of services in the healthcare sector.\u00a0 This includes specialist referrals, diagnostic imaging referrals, requests for access to patient education programs, and more.\u00a0 Requests can, where appropriate, be routed to central intake programs which will coordinate care, and route to the most appropriate and next available resource (often to help load-balance services, ensuring patients are seen faster).<\/p>\n

Novari eVisit<\/strong>\u2122<\/h3>\n

Novari eVisit<\/a>\u00a0allows patients to have direct and timely access to healthcare providers using their browser or mobile device.\u00a0 Patients can request virtual visits with their healthcare providers or, in supported areas, with on-call physicians who can respond to urgent requests.\u00a0 Virtual visits can take place securely over the phone, video chat, or messaging.<\/p>\n

(collectively referred to as the Application<\/strong>).<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1507323091394{padding-top: 10px !important;padding-bottom: 20px !important;}”][vc_column]

What types of personal information does Novari Health collect?<\/h2><\/div>
<\/span><\/div>
Novari Health may collect and use information about your use of the website, application or Services (including your IP address; browser type; your location; device identification number; language; operating system; pages viewed while browsing the website or Services; page access times; \u201ccookies\u201d; and referring website address).<\/p>\n

Novari Health may collect and use information about your personal details (including name; telephone contact details; address information; email; and payment information).<\/p>\n

Novari Health may collect and use information about your business details if using the Website, Application or Services (including Australian Business Number, Certificate of Registration, licence details, and registration).<\/p>\n

Novari Health may collect and use your Personal Health Information (\u201cPHI\u201d) provided by you (as the patient or a healthcare provider concerning a patient) in the course of utilising the Services (including, but not limited to, medical history, age, gender, weight, height, exercise history, past and present medication and mental health information).<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1507323137016{padding-top: 10px !important;padding-bottom: 20px !important;}”][vc_column]

How does Novari Health collect personal information?<\/h2><\/div>
<\/span><\/div>
Novari Health may collect personal information from you in a variety of ways, including but not limited to:<\/p>\n

(a) when you register for the Services;<\/p>\n

(b) when you interact with Novari Health electronically or in person;<\/p>\n

(c) when you access the website, Application or Services;<\/p>\n

(d) when Novari Health provides products and\/or Services to you; and<\/p>\n

(e) when you provide us personal information to use or when using the Services.<\/p>\n

 <\/p>\n

Novari Health may collect your PHI from you in a variety of ways, including but not limited to:<\/p>\n

(a) when you access and\/or use Novari eRequest and Novari ATC, Novari Health receives PHI through:<\/p>\n